FAQ

Questions fréquemment posées

Frequently asked questions regarding products, customization, shipping, and after-sales service.

A 30% deposit via T/T, with the remaining 70% paid before shipment. We will provide photos of the products and packaging prior to final payment.

EXW, GOUSSET, CFR, CAF, DDU/DDP.

Typically, it takes 10-15 working days after receipt of your deposit. The exact delivery schedule depends on the specific items and the quantity of your order.

Our machines come with a 1-year warranty, during which any parts not damaged by human error can be replaced with new ones. We also provide installation and operation videos.

Typically, we use standard export wooden cases for LCL shipments, and secure the goods with steel wire for FCL shipments.

Yes, we conduct a 100% inspection prior to delivery. An inspection report will be included with each machine.

Yes, we maintain records for your customers and are happy to provide accessories when needed.

We focus on delivering consistent quality and competitive pricing to protect our customers’ interests. We treat every client as a friend and sincerely value the partnership, regardless of where they are from.

Yes, all of our products are certified under ISO9001.

The warranty covers one year or 2,200 operating hours, whichever comes first.

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